U.S. VIRGIN ISLANDS (January 8, 2025) – The Virgin Islands Water and Power Authority (“WAPA” or “Authority”) announces that all Customer Service and Business offices territory-wide will be closed on Thursday, January 9, 2025, to observe the National Day of Mourning in honor of former U.S. President Jimmy Carter.

Customers experiencing service-related issues may contact our 24-hour dispatch by following the prompts at 340-773-2250 or 340-774-3552 (Option 4). Outages can also be reported online through our website portal at https://www.viwapa.vi/customer-service/report-outage-or-problem. 

Payment Options: 

• Online: Visit www.viwapa.vi and click “Pay Your Bill Online” in the top right corner. 
• By Phone: Call 340-774-3552 or 340-773-2250, then select Option 3. 
• Drop box: Pay via a money order or a check at all business centers. 

WAPA appreciates the public’s understanding and cooperation as we honor the legacy of President Jimmy Carter. Regular business hours will resume on Friday, January 10, 2025.

###

Download PDF Here